Zendesk Support
Bridge Lokam agents with your Zendesk ticketing queues. If an issue requires human attention, the agent creates a prioritized ticket with full conversation context and warm-transfers the customer to available staff.
Supported Autonomous Actions
Live tools executed during calls & chats
High-Impact Business Use Cases
How leading teams deploy Zendesk Support with Lokam autonomous voice & messaging agents.
Tier-1 Ticket Deflection & Instant Resolution
Answers common customer support inquiries using your Zendesk Knowledge Base, resolving tickets without human intervention.
Smart Ticket Creation with Rich Context
When human assistance is required, AI files a detailed ticket with conversation transcript, priority tag, and suggested routing.
Live Ticket Status Lookups
Customers asking about pending support cases get real-time status updates and estimated resolution times over phone or WhatsApp.
Usability & Workflow Setup
Designed for frictionless team adoption with zero code and secure role-based control.
Zendesk API Token Setup
Configure with your Zendesk subdomain, admin email, and API token in seconds.
Ticket Field & Macro Mapping
Populate standard and custom ticket fields (e.g. Type, Priority, Product) automatically from the conversation.
Real-Time Comment & Internal Notes
Add internal private notes with AI conversation summaries so human agents have full context before replying.
How It Works in Conversation
From the initial customer inquiry to instant resolution and backend synchronization.
Support Request Arrives
Customer calls or messages reporting an issue or inquiry.
AI Diagnoses & Checks Status
AI attempts instant resolution or checks existing Zendesk tickets.
Ticket Solved or Escalated
Ticket is updated with full transcript and assigned to appropriate team.
Start Using Zendesk Support with Lokam AI
Connect your numbers, CRM, or scheduling tools and deploy conversational agents in minutes.