Autonomous Tier-1 Support Available 24/7. In Every Language.
Deflect 70%+ of inbound phone calls and WhatsApp inquiries with empathetic, sub-400ms voice agents that resolve issues and execute CRM workflows autonomously.
Autonomous Tier-1 Resolution Scenarios
Instant Order Lookup & Return Label Dispatch
Callers ask about delivery delays or return policies. The agent looks up Shopify or ERP orders in real time and sends return labels over WhatsApp.
Engineered for Customer Happiness
Eliminate hold queues, reduce contact center overhead, and improve first-contact resolution rates.
Zero Hold Times
Answer thousands of simultaneous phone calls and WhatsApp inquiries with zero degradation in response latency.
Warm Human Transfers
When callers require human empathy, Lokam transfers the call via SIP with full live conversation transcripts injected into your helpdesk.
Multilingual Fluency
Support global customers in over 60 languages with regional accents, automatic dialect detection, and real-time translation.
CRM & Ticketing Sync
Automatically creates Zendesk tickets, updates Salesforce contact cases, and tags customer records with post-call resolutions.
100% Automated QA
Audit every support interaction automatically. Grade agent tone, compliance script adherence, and customer satisfaction.
Zero-Trust Privacy
Real-time payment data and SSN masking ensure customer financial information never leaks into logs or persistent storage.
Support Operations Benchmark
| Metric | Lokam AI Support | Traditional Call Center |
|---|---|---|
| Hold Wait Time | 0 Seconds (Instant) | 8 to 22 Minutes |
| Cost Per Resolution | $0.04 – $0.08 | $3.50 – $6.20 |
| Availability | 24/7/365 Continuous | Business hours / Overtime shifts |
| Audited Interactions | 100% Automated QA | 1% to 3% Random Samples |
Transform Your Customer Support Operations
Deploy an autonomous Tier-1 support agent in days, not months.