Deploy voice and WhatsApp agents for automated fraud alerts, account balance inquiries, loan pre-qualification, and payment reminders with enterprise-grade data security.
When card processors flag an anomalous $450 transaction, the agent dials the cardholder in seconds to verify intent or lock the card.
Engineered to satisfy bank risk officers, compliance standards, and real-time transaction throughput.
Real-time in-memory redaction detects payment card numbers, CVVs, and SSNs, masking data before it touches persistent storage.
Deliver one-time passcodes (OTP) via SMS or WhatsApp, or prompt caller DTMF entry before sharing sensitive balances.
When payment processors flag suspicious charges, trigger instant outbound calls or WhatsApp messages to confirm legitimacy.
Core banking credentials, webhook tokens, and integration keys are securely encrypted at rest within dedicated workspace vaults.
Every agent configuration change, tool execution, and authorization event is logged into tamper-resistant audit records.
Instant handoff to human fraud investigators or loan underwriters with verified identity badges and encrypted call context.
| Metric | Lokam Banking Agent | Traditional Contact Center |
|---|---|---|
| Fraud Verification Speed | < 20 Seconds | 2 to 6 Hours |
| Cost Per Transaction Query | $0.04 | $4.20 – $7.50 |
| PII Data Redaction | 100% In-Memory PII Filter | Post-call batch redaction |
| Loan Pre-Qual Completion | 76% First Session | 28% (Dropoffs on hold) |
Deploy compliant, sub-400ms voice and messaging banking agents in days.