Speech Analytics & Automated QA Continuous Auditing on Every Turn.
Monitor live telephony performance, track conversation unit economics, automate sliding-window QA evaluations, and enforce in-memory PII redaction.
Real-Time Conversational Insights
74.8% First-Contact Resolution Rate
Track how many customer phone calls and chat sessions are fully resolved by autonomous AI agents without human escalation.
Full-Stack Conversational Observability
Everything you need to audit compliance, diagnose audio quality, and scale agent operations.
Automated QA Evaluations
Every customer call and chat session is graded automatically across 4 rubrics: Compliance Protocol, Professional Empathy, Issue Resolution, and Brand Tone.
In-Memory PII Masking
Sensitive customer payment info, credit cards, and Social Security Numbers are automatically masked in memory before conversation records are saved.
Per-Session Unit Economics
Know your exact margins down to the micro-cent. Monitor token counts, telecom audio minutes, and infrastructure compute cost for every completed session.
Network Jitter & Dead-Air Monitoring
Track packet loss, carrier latency, and dead-air duration. Pinpoint telecom bottlenecks and optimize SIP routing for pristine audio quality.
Sentiment & Intent Trends
Identify common customer pain points and shifting intent trends across thousands of calls with automated clustering and sentiment scoring.
Executive CSV & BI Export
Export call logs, QA audit sheets, and cost telemetry to CSV or stream directly into your enterprise BI warehouse with custom webhooks.
Audit 100% of Your Customer Conversations
Get instant insight into agent resolution rates and customer sentiment.